FAQ

We provide an Official, Permanent, Apple unlock that remove any network restrictions your iPhone may have by marking your handset as unlocked in Apple's IMEI database. It allows you to use your handset on any network worldwide. We provide this unlock for all iPhone models running all firmware versions, and there is no need to jailbreak.

  • What are the benefits of unlocking my iPhone?
    a) Use your iPhone with any GSM SIM card worldwide. b) Avoid roaming charges by using a local SIM while traveling.c) Switch your network and keep your phone.d) Avoid annual contracts with new service providers when using an unlocked phone.e) Increase the resell value of your iPhone.
  • What iPhones can you unlock?
    We can factory unlock any iPhone, from the first generation, the iPhone 3G, 3GS, 4 ,4S,5,5S,5C and the new iPhone 6/6+. Our unique unlock supports ALL bootloaders, basebands, and firmwares as we do not unlock using software, we factory unlock using Apple's IMEI database.
  • What firmware and basebands can we unlock?
    We get asked this all the time through email. This Factory Unlock not software hacks,what firmware and baseband you have is unimportant - we can unlock ALL firmwares and basebands (including 04.11.08, 04.12.02, 05.16.05,8.1.2 etc), now and new ones which come out in the future. The only important question we have is 'what network is your iPhone locked to'.
  • whats factory unlock iphone?
    Factory unlock means the iPhone is legitimately unlocked by Apple. This the only permanent and legitimate method to Factory Unlock your Apple iPhone 4S/4/5/5S/5C/6/6+.
    Factory Unlock all iPhones regardless of bootloader, baseband and firmware version up to the latest iOS 8.1.2 and beyond
    No Need to Jailbreaking.
    Every single feature works perfectly 100%, and your warranty remains valid.
    Works with Phones in warranty or out of warranty.
    Works with Phones in contract or out of contract.
  • I don't know what network my handset is locked to, what do I do?
    If you don't know which network your iPhone is originally locked to, please use our iPhone Network Finder Service.
  • Can you unlock iPhones which have been barred (lost and stolen)?
    We can unlock handsets which have been barred or reported as lost or stolen, but only work on some Network which has detailed described in our product page.
    Please be aware however that if the handset is reported as blocked, or lost or stolen, then it will only work outside the country it was barred in (as the networks share the blacklist and will refuse service).
  • How does the unlock work?
    To see how it works ,please go to this page http://www.unlockapplepro.com/article/how_it_works-2.html.
  • How long does the unlocking process take?
    Depends on your network - it varies between instantly and 10 days. Unlocks are processed during normal working hours (Monday to Friday).
  • How about your refund policy?
    All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:-
    1.1 Guarantee does not apply where handset appears to be BLOCKED once unlocked (Handsets are blocked in the U.K. if reported lost, stolen or abused).
    1.2 Guarantee applies only if our attempt to unlock your iPhone returns an 'unavailable' report to our server.
  • I need support. Where can I contact you?
    If you need to contact us for a general question, tech or billing simply CLICK HERE and you will be taken to our contact us page.